Looking backwards some of the biggest inroads with Software as a Service (i.e. SAAS) have been in CRM and Human Relations. It makes sense with remote employees who access to data in the central computer that these SAAS apps are a good fit for the internet. What seems to be in all the press lately is XYZ Company announces Hosted Microsoft CRM services. I see this as a good step for MBS back office products because we cannot use these Hosted CRM tools and their connections to the ERP packages to even better serve companies. When you have CRM and Microsoft Business Solution products all under the same division at Microsoft, you can get some great synergy. Google the phase Microsoft Hosted CRM and see what is out there. I believe these announcements bode well for the MBS ERP/CRM communities. Look for more integration of key data from both the sales channels and the back office systems coming to you via the web.
Regards,
Jeff Cozens
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