Please check to see what version of SL you are running. From within the SL application, click on Help, then about Microsoft Dynamics SL. If your version is shown below, then action is recommended:
Version 7.0: no service packs: (i.e. 7300.10515, 7.00.10810,7.00.10824, 7.00.10831, 7.0.11008,7.00.11026, 7.00.11106, 7.00.11121) I recommend you upgrade at least to service pack 2 for Solomon 7.0 (i.e. 7.02.21010)
Version 7.0 sp1 service packs (i.e. 7.01.xxxxx except 7.01.30213) I recommend you upgrade to version service pack 2 for Solomon 7.0 (ie. 7.02.21010)
Version 7.0 Sp2 no action is recommended
We have seen problems with some 7.0 SL users getting error messages when they try to start their software. This error causes to user not to be able to get into Solomon at all.
This was a message we recently received from the SL tech team:
(this is) … a .NET Framework 3.5sp1 issue, this is documented in bug number 17220. Unfortunately, .NET Framework 3.5sp1 causes SL 7.0 and SL 7.0sp1 to crash upon launch. However, there is currently a hotfix for SL 7.0sp1 specifically. The bug has been completely corrected in SL 7.0sp2 and SL 7.0fp1. I have copied in the link to the hotfix for 7.0sp1 below:
https://mbs.microsoft.com/partnersource/downloads/hotfixes/h701_12361sy.htm?printpage=false&stext=17220
There is a second reason that all uses of SL version 7.0 without a service pack should upgrade. This message from tech support explains why this is critical:
Currently the supported version-service packs are Dynamics SL 6.0, Dynamics SL 6.0 SP1, Dynamics SL 6.5 SP2, Dynamics SL 6.5 SP3, Dynamics SL 7.0 SP1, Dynamics SL 7.0 SP2 and Dynamics SL 7.0 FP1. See http://support.microsoft.com/gp/lifeselectmonbus for currently supported service packs and versions. Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first. For more information, please see the service pack policy at http://support.microsoft.com/lifecycle/#ServicePackSupport.
So, as 7.0 currently has two service packs out, we provide support for the latest service pack (7.0sp2), and the one previous to that (7.0sp1). 7.0 plain falls outside of that spectrum, so we no longer support it.
Please give us a call if you need assistance in upgrading. Better to take proactive action to minimize getting caught with this problem during a critical accounting period like closing. We have seen this problem show up for unexpected causes like: Microsoft update service loaded this version of .net3.5 sp1 on certain workstation, or an upgrade to another software package caused this .net3.5sp1 to be loaded. In any case act now to avoid problems.
Regards
Jeff Cozens
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